Terms & Conditions

Home | Terms & Conditions

Terms & Conditions

The use of this site is governed by the policies, terms and conditions set forth below.
Please read them carefully. By using this site, you agree to these terms of use. If you do not agree to these terms, you may not use this site. We reserve the right, at any time, to modify, alter, or update these Terms & Conditions, and you agree to be bound by such modifications, alterations, or updates. Goods displayed on this site are an invitation to treat and not an offer of sale at the displayed prices.

All Dimensions, weights and convertions detailed on this site are nominal. E&OE


We guarantee your satisfaction. Goods are not supplied on a trial basis, please check compatibility prior to purchase. This does not affect your statutory rights as a consumer. If within 7 days of receiving the goods, but BEFORE opening or using the product, you decide that the product is unsuitable please return the item to us and we will refund the item on receipt of the goods in a saleable condition. It is the customer's responsibility to ensure that goods are returned suitably packaged, using a method whereby proof of delivery can be obtained where necessary. If carriage is not charged seperately on your order then the original purchase price of your goods included the cost to us of delivering them to you. The original delivery costs incured by ourselves will not be refunded against non-faulty goods returned under the 7-day money-back guarantee. Returns not complying with these terms will be refused.


Delivery charges and options are displayed with the products prior to their selection for purchase.

Our delivery service is restricted UK Mainland addresses only, please contact us on 0800 197 3839 for additional delivery requirements & destination costs.

The cut off time for next working day deliveries is noon and subject to stock availability.

Place your order for in-stock items up to noon on Monday to Friday and subject to your credit card being authorised and barring system failure, we will endeavour to ship your goods on a courier service to arrive within your requested delivery period. This is not a guaranteed service.

Where we quote a delivery service ie next day, this is the despatch service your goods will be sent by and not a guarantee of receipt.

We cannot be held liable for any consequential loss caused by late delivery or loss by our carriers, only for the value of the goods.

You or your AUTHORISED agent MUST be available at the delivery address as a signature will be required upon delivery of the goods. If no one is available then the delivery will not be left or may be left with a neighbour. We will make an effort to keep you advised what day you may expect your delivery to arrive. But our deliveries are made by an independent commercial carrier, who deliver multiple consignments to multiple addresses so are not able to specify a time of delivery.

Please contact us on free phone 0800 197 3839 if you require delivery on a specific working day or to an alternative address to enable this.

You or your authorised agent MUST check that the goods are in good condition PRIOR to signing for their receipt.
The carrier will wait a reasonable time to allow you to perform an inspection.

You or your authorised agent MUST note on the carriers form any damage to either the goods or the packaging (damage to packaging may hide subsequent product damage). Where items are not boxed remove any packaging and check for damage. Un-noted damage claims will not be upheld. Do not accept receipt of damaged goods, reject the delivery & notify us of your rejection on free phone 0800 197 3839 so we may endeavour to despatch a replacement.

In the event that goods are returned to us, as no one was available to receive the delivery then you will be refunded less any carriage costs incured by ourselves attempting to deliver the goods.

Returns Procedure

In the event that you wish to return goods to ourselves, you must first obtain a 'Goods Return Number' from us. Contact us by either free phone 0800 197 3839 or by email [email protected] This number must be clearly visible on the returned items packaging. You are responsible for the cost of any returns & to ensure that they are suitably packaged and sent by a recorded service.
In the event that goods are found to be subject to a manufacturing fault then you will be reimbursed the cost of returning the goods.


All complaints received on-line, or telephone will be responded to within 48 working hours. We will do our utmost to resolve any complaint within 48 hours.

Dispute Resolution

If any controversy, dispute or claim arising out of or related to your use of this site arises, the dispute will be resolved through a mutually acceptable third party arbitrator such as the Trading Standards Office in the case of products and/or pricing policy, or a court of law in the case of infringement of copyright or trademarks etc.

Privacy Policy

Other than, in some instances, disclosing the buyers' name and address to our relevant, trusted courier for direct shipment purposes, we do not disclose buyers' information to third parties. We are committed to protecting your privacy. We will only use the information that we collect about you lawfully (in accordance with the Data Protection Act 1998) and according to the Which? Web Trader Code of Practice. We may collect information about you for two reasons: firstly, to process your order and second, to provide you with the best possible service. We will not e-mail you in the future unless you have given us your specific consent as may sometimes be requested by us. We will not pass your e-mail address to other trusted traders unless you specifically agree. We will never collect sensitive information about you without your explicit consent. You can check the information that we hold about you by emailing us. If you find any inaccuracies we will delete or correct it promptly. The personal information which we hold will be held securely in accordance with our internal security policy and the law and the Which? Web Trader Code. We may use technology to track the patterns of use by visitors to our site. This can include using a "cookie" which would be stored on your browser. You can usually modify your browser to prevent this happening.

Copyright & Ownership

All images & text within this site are copyright & must not be copied or duplicated without our written consent.
'theladderman' is the independent internet trading style of G.C. Dewey & Son Ltd
'theladderman' & 'The Ladder Man' are trade marks of G.C. Dewey & Son Ltd